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Steven Miller: Director Service Delivery, NHVR

Steven started in the role of Director Service Delivery at the NHVR in July 2020. Steven came to the NHVR with experience in the leadership of service delivery and support functions across a broad range of commercial and not-for-profit industries including national and international transport organisations. Since joining the NHVR Stevens focus has been on the transformation of the Service Delivery functions to deliver exceptional customer outcomes by focusing on the development of people and improvement of processes and systems. Since joining the NHVR Steven, under the Service Delivery function, has brought together Access, Accreditation, PBS Operations and the Contact Center to form a combined Service Delivery function.

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