Help for people affected by bushfire

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The NSW Government has set up a bushfire customer care service to people and businesses. Customers are being offered ongoing support to navigate the recovery process by a Service NSW customer care specialist. In addition, a Business Concierge has been set up specifically to help small business operators.

Types of assistance available include:

  • Accommodation advice
  • Relevant charitable services
  • Mental health and wellbeing services
  • Support for businesses
  • Clean-up services
  • Financial assistance
  • Grants and rebates
  • Insurance and legal support
  • Replacing lost ID
  • Volunteer RFS and SES payments.

The customer will need to:

  • Contact Service NSW online, in person or over the phone
  • Answer some questions on how they have been impacted by the fires and what help they need.

Customers are encouraged to call Service NSW on 13 77 88, see a customer care specialist in a Bushfire Recovery Centre, Service NSW Centre or Mobile Service Centre, or go to