COVID-19 Updates

Managing Relationships

Your relationship with your people can make or break your business.

Being an employer is all about working with people to achieve your business’s goals. This most basic fact of business life is also one of the most important to get right. Managing people can be one of the most challenging but most rewarding parts of running a business, or part of one. No matter whether your team is 1000 strong, or 1, it all comes down to the relationship you establish.

Managing people well relies on the relationship you build and maintain with your team. Most people are not natural-born people managers and have to work at being an effective leader. There is an endless supply of management theories, gurus, and trademarked “systems” peddled to people managers claiming to make them a better leader – some good, others not so much.

Regardless of whether you find meaningful help elsewhere, there are some straightforward steps you can take to improve the relationship you and your business has with its employees:

  • Set clear, fair and reasonable workplace standards of performance, behaviour and work methods.
  • Equip people managers and supervisors to manage people. Train and support them to build people management skills.
  • Communicate with your team frequently both informally and formally. This is a two-way process about your standards, employee performance, operational issues, and business performance.
  • Encourage employees to look to your business first to resolve any workplace issue or concern they have. Have an established process for a team member to raise their issue and have it seriously considered and acted on, if need be.

NatRoad’s Member Services are there to help your business be the best it can. This includes the online resources available through the Member Only section of the NatRoad website, which is provided complimentary. These are backed up with expert advisers providing further complimentary advice or more detailed consulting services for a cost-effective fee.


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