Help for people affected by bushfire 

The NSW Government has set up a bushfire customer care service to people and businesses. Customers are being offered ongoing support to navigate the recovery process by a Service NSW customer care specialist. In addition, a Business Concierge has been set up specifically to help small business operators. 

Types of assistance available include: 

  • Accommodation advice 
  • Relevant charitable services 
  • Mental health and wellbeing services 
  • Support for businesses 
  • Clean-up services 
  • Financial assistance 
  • Grants and rebates 
  • Insurance and legal support 
  • Replacing lost ID 
  • Volunteer RFS and SES payments. 

The customer will need to: 

  • Contact Service NSW online, in person or over the phone 
  • Answer some questions on how they have been impacted by the fires and what help they need. 

Customers are encouraged to call Service NSW on 13 77 88, see a customer care specialist in a Bushfire Recovery Centre, Service NSW Centre or Mobile Service Centre, or go to