Employsure found guilty of misrepresentation

Read time: 1 min

The National Road Transport Association (NatRoad) congratulates the Australian Competition and Consumer Commission (ACCC) for the result that found Employsure Pty Ltd guilty of misrepresentation.

Earlier this year the ACCC lodged an appeal against the Federal Court’s decision to dismiss its case against Employsure, which was unanimously upheld. A number of NatRoad members were caught out by their unacceptable practices.

The Full Federal Court found that Employsure had breached the Australian Consumer Law by making misleading representations that it was, or was affiliated with a government agency, overturning the initial judgement.

Employsure’s Google Ads were displayed to small businesses searching workplace relations advice from the Fair Work Ombudsman, with headlines including “Fair Work Ombudsman Help – Free 24/7 Employer Advice.

Employsure’s marketing and sales process resulted in some NatRoad members finding themselves locked into contracts for terms of up to five years, with great gaps between their expectations of what would be delivered, and the services provided.

NatRoad welcomes the Court’s strong message against misleading advertisers.

NatRoad invites members to contact our in-house advisers for free-of-charge, over the phone employment relations and workplace health and safety advice. Our in-house advisers are specialists in the road transport industry. For more complex issues that require more support, NatRoad’s fee-for-service advice is provided at an hourly pre-agreed rate.