NTI, Australia’s number one transport and logistics insurance specialist, is excited to expand its national Authorised Repairer Network by introducing new Local Repairers.
NTI’s Chief People & Operations Officer, Kerrie Challenor said introducing a new tier of repairers means increased capability to support more customers, to get their businesses back up and running, faster.
“Our addition of Local Repairers, alongside our existing Premium Repairers, answers the demand we’ve seen from customers for smaller, less technical or specialised repair jobs, in nearby locations.
“There are similarities between Premium and Local Repairers – such as automatic authorisation to begin repairs, an annual review to ensure they comply with our stringent criteria, a lifetime guarantee on repairs, and access to genuine parts thought NTI’s internal parts-purchasing team, just to name a few,” she said.
“The difference is in specialisation and technical expertise. Our Premium Repairers specialise in major mechanical and structural repairs, and vehicle recovery, for heavy vehicles, trailers and equipment, and our research shows that by being part of our network they can get trucks back on the road nine days faster than competitors.
“Local Repairers are often well-known and respected workshops in their communities that have a reputation for delivering top-quality repairs for trucks and equipment. NTI is proud to support these local businesses.”
Ms Challenor explains that customers will now have even more options when choosing a repairer.
“Our role is to support Australian industry and businesses by providing access to experienced and quality repairers, while also helping to make these repairers more accessible to customers,” she said.
Recently NTI has on-boarded numerous Premium and Local Repairers indicating there is no slowing down for the transport & logistics industry following the peak of COVID-19 in 2020.
Click here to view more information about NTI’s Authorised Repairers, or call 1800 684 669 to find out how to engage an Authorised NTI Repairer.
